Privacy Notice
What this website collects, what we do with it, and what you can ask us to do about it. Updated 28 September 2026.
Who We Are
Pest Control Kent 24, 8 Haven Way, St Mary’s Island, Chatham, Kent ME4 3LB. We are responsible for the information described on this page — in data protection terms, the data controller.
Telephone 01622 410 019. Email info@waspexterminatorkent.co.uk. Either reaches us, and there is no separate address for data questions.
What we collect
The Enquiry Form
When you send the form on this site, it sends us what you typed into it:
- your name
- your phone number
- your email address
- your postcode, and the town or area if you fill it in
- which service you picked from the list
- whatever you wrote in the message box
- the address of the page you sent it from, so we know which service or town you were reading about
That is the whole of it. There is one hidden field, which exists only to catch automated spam and is empty when a person fills the form in. Nothing is added to what you send, and it goes to this website’s own server rather than to a third-party form service.
Please do not put anything sensitive in the message box. We do not need it in order to quote for a pest problem.
What we collect
Phone, Email and WhatsApp
If you ring, email or message us we have whatever you tell us, and the number or address you contacted us from.
The WhatsApp button opens WhatsApp. A message sent that way travels through WhatsApp’s own service before it reaches us, on their terms rather than ours. If you would rather that did not happen, ring or email instead.
What we collect
If We Carry Out Work
Where an enquiry becomes a job we keep the ordinary records a trade business keeps: the address, what was found, what was done, what was used, what was recommended, and the invoice.
Some of that we keep because we have to — records of what was applied at a property, and accounting records. The rest is so that if you ring in two years about the same problem we know what happened last time, which is genuinely useful to both of us.
For commercial customers the same records form the written programme you may need to show an inspector or an auditor.
Why we are allowed to
Our Lawful Bases
Three of them, and which applies depends on what the information is:
- To take steps at your request before entering into a contract, and then to perform it. Responding to your enquiry, quoting, arranging a visit and doing the work.
- Legal obligation. Records relating to treatments and products, and accounting records, which we do not get to choose whether to keep.
- Our legitimate interests. Keeping a history of work at a property so a repeat problem can be dealt with sensibly, and keeping enough of a record to answer a complaint or a query afterwards.
We do not use what you give us to send marketing unless you have asked us to, and we do not sell it to anybody.
Who sees it
Sharing
We do not routinely share your details. The exceptions are the ordinary ones:
- the suppliers who run our email and this website, who handle the message on its way to us
- where somebody else instructed the work — a landlord, a letting agent, a managing agent or an employer — they will see the report for the job they commissioned
- where we are required to provide something by law, by a regulator or by a court
This website
Cookies, Fonts and the Map
Three things worth saying plainly, because most privacy pages are vague about them.
These pages set no cookies of their own, and they carry no analytics, no tracking pixel and no advertising script. We are not counting you.
The typefaces come from Google Fonts. Your browser asks Google’s servers for them when the page loads, and Google sees your IP address as a result. It is how a large share of the web is built and it is still a third party learning something about you, so it is here rather than buried.
The areas section embeds a Google Map, which is a frame served by Google and which does set cookies of its own. Those are Google’s rather than ours and are governed by their terms. If you would rather it did not load, a browser extension that blocks third-party frames will stop it and nothing else on the page depends on it.
Links out to WhatsApp and elsewhere are just links. Once you follow one you are on somebody else’s site under somebody else’s terms.
How long
Keeping It
An enquiry that does not become a job is kept only as long as it is useful to have it, and then deleted.
Where we have carried out work, the job records are kept as long as we need them for the legal and accounting reasons above, and then they go too.
If you want something removed sooner, ask. We will do it unless we are required to keep it, and if that is the case we will tell you which part and why.
Your rights
What You Can Ask Us To Do
Under UK data protection law you can ask us to:
- show you what we hold about you
- correct anything that is wrong
- delete it, where we are not required to keep it
- restrict what we do with it while something is sorted out
- object to us using it where we rely on our legitimate interests
- have it sent to you or to somebody else in a portable form, where that applies
Ring 01622 410 019 or email info@waspexterminatorkent.co.uk. There is no charge and we will deal with it within a month. We may need to check who you are first, which is in your interest rather than an obstacle.
If we get it wrong
Complaining
Tell us first if you can — most things are a misunderstanding and are quicker to fix directly.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator, without coming to us at all. They are at ico.org.uk/make-a-complaint and on 0303 123 1113.
Changes to This Notice
If this changes, the date at the top of the page changes with it. There is no archive of previous versions; what is on this page is what applies.
Last updated 28 September 2026.
Get A Free Quote
Tell us your postcode and what you are seeing. We will come back with a time and a fixed price before anything is booked.
Local Experts You Can Trust
Fast, effective, affordable pest control for homes and businesses across the whole of Kent. Fully qualified technicians, fixed prices, every service guaranteed.