★★★★★
Quick, clean, and professional
“Quick, clean, and professional. They dealt with a wasp nest in our wall cavity with no fuss and explained...” Read More
Claire B. – Dartford
Call 01622 410 019 and speak to a local technician, not a call centre. We cover the whole of Kent for homes, businesses, industrial sites and farms, with fixed prices agreed before we book and nothing added afterwards.
Most people ring us because something has appeared where it should not be — a trail of ants across the kitchen floor, scratching in the loft at night, bites that were not there yesterday, or droppings behind the units. Whatever it is, describe it in your own words. You do not need to know the species before you call, and you will not be talked into a contract you do not need.
If you would rather write it down, fill in the form below with your postcode and a short description of what you are seeing. We will come back to you with a time and a price.
Same and next day appointments across Kent. Ring rather than emailing if it is urgent.
Call 01622 410 019Firstguard Pest Control
8 Haven Way, St Mary's Island
Chatham, Kent ME4 3LB
Emergency call-outs across Kent
Tell us your postcode and what you are seeing. We will come back to you with a time and a fixed price before anything is booked.
You describe what you have seen and where. We ask a few questions — how long it has been going on, whether there are children or pets in the house, whether anyone has tried anything already — and from that we can usually tell you what you are dealing with and what it will cost before we put the phone down.
The technician who arrives surveys first rather than treating on sight. Where something is getting in matters as much as what is already inside: a mouse treatment that ignores the gap behind the boiler pipe is a treatment you will be paying for again in three months. You are told what was found, what was used and what happens next, and where a follow-up visit is part of the job it is quoted as part of the job, not added later.
Some things genuinely cannot wait until next week. Wasps getting into a bedroom. A rat seen in a kitchen where food is prepared. Bites appearing on a child overnight. A nest by a nursery door or a customer entrance. Fleas in a house that has just been moved into. If that is where you are, ring rather than filling in the form — the phone gets you a technician, the form gets you a reply.
We are a local Kent team, so an emergency call is answered by someone already in the county rather than dispatched from the other side of the country. If we cannot get to you today we will say so on the call rather than leaving you waiting.
Those nine cover the overwhelming majority of what we are called out to, but the list is not a limit — if it is a pest and it is in Kent, ask. Rodents and wasps dominate the calls, though the pattern moves with the season: wasps from midsummer, rats and mice as the weather turns, fleas after a house has stood empty, moths and carpet beetle wherever there is wool.
Some of these need one visit and some need a programme. Bed bugs and fleas almost always need more than one, because no treatment kills eggs that have not hatched yet. Anyone promising a single visit for either is quoting you for a job they will have to come back and finish.
Identification is the part people get wrong most often, and it changes everything about the treatment. Carpet moths and clothes moths are dealt with differently from pantry moths. Flea bites, bed bug bites and a skin reaction to something else look similar on the arm and are nothing alike in the house. Flying ants in July are not termites. What is in your loft may be mice, rats, squirrels or nesting birds, and the four are not the same job.
So take a photo from a safe distance and send it on WhatsApp. We will tell you what you have got, whether it needs treating at all, and what it costs if it does. If it turns out to be something you can sort yourself, we would rather say so than sell you a visit.
"Pet and family friendly" means the products are chosen and placed so that people and animals are not exposed to them — not that anything is harmless. Baits go in sealed, tamper-resistant stations rather than loose in a corner. Sprays are applied to harbourage and runs rather than open surfaces, and you are told how long to stay off a treated area.
Tell us at the booking if anyone in the house is pregnant or has a respiratory condition, if there are babies crawling, or if you keep fish, birds, reptiles or bees — fish tanks in particular need covering and their pumps turning off during some treatments. Food businesses get the treatment planned around your hours and the paperwork your inspector will ask for.
Nothing elaborate, and we will tell you exactly what applies to your job when you book. In general: leave what you have found alone rather than spraying it or moving it, since disturbing a nest or a harbourage scatters the problem and makes treatment harder. Do not block a wasp nest entrance. Do not throw out an infested mattress before it has been looked at — moving it through the house is how bed bugs reach the next room.
For fleas, vacuum thoroughly and empty the cylinder outside, and make sure your pets have current treatment from your vet — treating the house while the animal is still carrying them gets you nowhere. For rodents, clear the food that is feeding them. For bed bugs, keep clothing and bedding in sealed bags rather than carrying it about the house.
Roughly half our work is domestic and half is not. We work for pubs, restaurants, cafés, shops, warehouses, schools, nurseries, care homes, offices, farms and industrial units across Kent, with unmarked vehicles, out-of-hours visits where that suits you better, and the documentation your auditor or environmental health officer will want to see.
Landlords and letting agents: we can deal directly with your tenant, arrange access ourselves and report back to you, which is usually faster than passing messages in both directions. If a tenancy dispute turns on who caused an infestation, we will tell you what the evidence at the property actually shows rather than what either side would prefer to hear.
From the Medway towns and the Thames estuary right down to the coast and across to the Sussex and Surrey borders — if you are in Kent, we cover you. There is no travel charge and no different pricing depending on how far out you are.
Not sure if we reach you? Put your postcode in the form above, or ring and ask — the answer is nearly always yes.
Real feedback from homes and businesses across the county.
“Quick, clean, and professional. They dealt with a wasp nest in our wall cavity with no fuss and explained...” Read More
Claire B. – Dartford
“I tried dealing with a nest in our garden shed myself – big mistake! These guys came out the next day and...” Read More
Peter T. – Tunbridge Wells
“We had a huge wasp nest in our loft that we didn’t even know about until they started getting inside the ...” Read More
Lisa H. – Ashford
“Brilliant service from start to finish. Quick response, fixed price, and no hidden charges. The technicia...” Read More
James R. – Canterbury
“I noticed a wasp nest forming under our roof tiles and didn’t want to risk tackling it myself. Wasp Exter...” Read More
Sarah M. – Maidstone
“Very happy with this company I work in a nursery and we had a wasp nest in the garden near to the door, t...” Read More
Mrs Appleton
“I can’t thank Mark enough I got up one morning and I heard this buzzing noise coming from the spare bedro...” Read More
Sophie T
“We had two Wasp Nests in the attic mark came and treated them all wasps in the house have gone now. thank...” Read More
Gerry White
“Thanks mark for remvoing my Wasp nest first class service”
mark long
“Fantastic Service provided by mark speed of servcie was very good as we had a garden party at the weekend...” Read More
Robert hill.
Most jobs in Kent are done the same day or the next day, and we run later in the evenings through the busy months. If it is urgent — wasps inside the house, a rat where food is prepared, bites on a child — say so on the call and we will prioritise it. If we cannot reach you today we will tell you on the phone rather than leaving you waiting in.
You get a fixed price for the job before we book it, and that is what you pay — no call-out fee added afterwards, no charge for awkward access. The price depends on the pest and the size of the problem, which is why we ask questions on the phone rather than publishing one number for everything. Ring or send a photo and you will have a figure in a couple of minutes.
For most treatments yes, at least to let us in and to be told what has been done and what to do afterwards. For tenanted properties we can arrange access with your tenant directly and report back to you. For commercial premises we can work out of hours.
Depends entirely on the pest. Wasp nests are usually one. Rodents normally need a follow-up to check the bait and confirm the entry points are closed. Bed bugs and fleas essentially always need more than one visit, because nothing on the market kills eggs that have not hatched yet — anyone promising a single visit for either is quoting for a job they will have to come back and finish. Whatever it needs is quoted up front, not added later.
The products are professional insecticides and rodenticides applied by qualified technicians, chosen and placed so that people and animals are not exposed to them — baits in sealed tamper-resistant stations, sprays into harbourage rather than open surfaces. You will be told how long to keep off a treated area. Mention it at the booking if anyone is pregnant or has a respiratory condition, if there are crawling babies, or if you keep fish, birds, reptiles or bees.
Then we will say so. Honey bees are not something we want to destroy and a swarm can usually be collected free by a local beekeeper — we will point you in the right direction. Bumblebees are docile, rarely a problem and the nest dies off naturally by the end of the summer, so the honest answer is very often to leave them alone.
We cover the whole county, from the Medway towns and Dartford across to Canterbury, Thanet, Dover and Folkestone, and down through Maidstone, Ashford, Tonbridge and Tunbridge Wells to the Sussex border. There is no travel charge and no different pricing depending on distance. If in doubt, put your postcode in the form and ask.
Fast, effective, affordable pest control for homes and businesses across the whole of Kent. Fully qualified technicians, fixed prices, guaranteed results.